[DolphinChat] Terms of Service
Last Updated: May 24 2023
(“Alameda”) and Shenzhen Alameda Technology Studio, referred to below as Alameda, accessible via our mobile application (“App”) and by phone.
To make these Terms easier to read, the Site, our services and App are collectively called the “Services.”
IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. USERS: WHEN YOU AGREE TO THESE TERMS YOU
ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND Alameda
THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY
SECTION 16 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION.
1. Agreement to Terms. By using our Services, you agree to be bound by these Terms. If you don’t agree
to be bound by these Terms, do not use the Services. If you are accessing and using the Services on behalf of a
company (such as your employer) or other legal entity, you represent and warrant that you have the authority
to bind that entity to these Terms. In that case, “you” and “your” will refer to that entity.
information on how we collect, use and share your information.
Changes to these Terms or the Services. We may update the Terms from time to time in our sole
discretion. If we do, we’ll let you know by posting the updated Terms on the Site, to the App and/or may also
send other communications. It’s important that you review the Terms whenever we update them or you use the
Services. If you continue to use the Services after we have posted updated Terms it means that you accept and
agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore.
Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any
time and without notice, at our sole discretion.
4. The Services. Our Services provide a proprietary platform that allows users to interact with and receive
services from an AI-powered assistant (“DolphinChat”) via (i) phone call; (ii) in-App voice call; or (iii) other App features
5. Who May Use the Services? You may use the Services only if you are at least 18 years of age or older
and capable of forming a binding contract with Alameda, and not otherwise barred from using the Services under
applicable law. To use certain features of the Services, you’ll need to register and create an account. It’s
important that you provide us with accurate, complete and current account information and keep this
information up to date. If you don’t, we might have to suspend or terminate your account. To protect your
account, keep the account details and password confidential, and notify us right away of any unauthorized use.
You’re responsible for all activities that occur under your account.
6. Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to
the Services (“Feedback”). If you choose to submit Feedback, you agree that we are free to use it without any
restriction or compensation to you.
7. Intellectual Property
(a) User Content. Our Services may allow you (i) engage in text-based interactions with DolphinChat
(together with transcriptions of audio interactions with DolphinChat, “Transcripts”) and (ii) upload or
otherwise make content such as audio, graphics, geographical data, text, files, data, calendar
information, video and images available to DolphinChat; and (iii) grant DolphinChat access to the camera functionality
on your personal computer, mobile handset, tablet, and/or other device(s) from which you access the
App. Anything (other than Feedback) that you upload, submit or otherwise make available to DolphinChat
through the Services is referred to as “User Content.” Alameda does not claim any ownership rights in
any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to
your User Content.
(b) Permissions to Your User Content. By uploading any User Content to the Services you hereby
grant to Alameda a non-exclusive, transferable, worldwide, royalty-free, license, with the right to
sublicense, to use, copy, modify, create derivative works based upon your User Content solely in
connection with operating, providing and improving the Services. In addition, to the extent that your (or
any third party’s) name, voice, image, likeness, and performance (any and all an “Appearance”), is
embodied or contained in your User Content, you grant Alameda a non-exclusive, transferable,
worldwide, royalty-free, permission and consent, with the right to sublicense, to use such Appearance
as embodied in your User Content in connection with operating, providing and improving the Services.
Your Responsibility for User Content; No Minor Content. You are solely responsible for all your
User Content. You represent and warrant that you have (and will have) all rights that are necessary to
grant us the license rights in your User Content under these Terms. You represent and warrant that
neither your User Content, nor your use and provision of your User Content to be made available
through or otherwise processed via the Services, nor any use of your User Content by Alameda on or
through the Services will infringe, misappropriate or violate a third party’s intellectual property rights,
or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You further
represent and warrant that your User Content does not contain images or personal data of minors or
persons under the age of 18, and you understand that submission of such content via the Services is
strictly prohibited. To the maximum extent permitted by law, we are not responsible or liable for the
removal or deletion of (or the failure to remove or delete) any of your User Content you may choose to
post, distribute or publish to any third party websites, social media services or otherwise.
(d) Storage and Use of User Content. Except as set forth in this Agreement, Alameda will not store
or use any User Content. Notwithstanding the foregoing, Alameda will store Transcripts and will use such
Transcripts solely to operate, provide and improve the Services. If you do not want Alameda to store
Transcripts of your voice and text interactions with DolphinChat, you may disable this feature in the App.
(e) OpenAI Terms. DolphinChat is powered in part by machine learning models and services provided by
available at https://openai.com/policies/terms-of-use, including with respect to the terms of Section 3
which provide that OpenAI may use User Content provided to the OpenAI services to help develop and
improve the OpenAI services.
DolphinChat Output. As between you and Alameda, Alameda retains all right, title, and interest in and
to the output, including any text, images or audio, generated by DolphinChat (“DolphinChat Output”). Subject to your
compliance with these Terms, Alameda hereby grants to you a limited, non-exclusive, worldwide,
royalty-free, revocable license, to use, copy, distribute, modify, creative derivative works of, perform
and display the DolphinChat Output for your own personal, non-commercial use (e.g., your own personal
display or use).
Alameda’s Intellectual Property. To the extent that you own or control (presently or in the future) any
intellectual property rights that may be necessary for Alameda to exercise of any ownership rights in the
DolphinChat Output (“Related Rights”), you agree to and do hereby grant to Alameda, or will cause to be
granted to Alameda, a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully-paid up,
assignable, sublicensable right and license to use, reproduce, modify, distribute, prepare derivative
works of, perform publicly, display publicly and otherwise exploit any such Related Rights to the extent
necessary to enable Alameda’s exercise of any ownership rights in the DolphinChat Output.
For clarity, if you violate any provision of these Terms, your license to the DolphinChat Output will automatically
terminate, and you may no longer use the DolphinChat Output.
Rights and Terms for Apps.
(a) App License. If you comply with these Terms, Alameda grants to you a limited non-exclusive,
non-transferable license, with no right to sublicense, to download and install the App on your personal
computers, mobile handsets, tablets, and/or other devices and to run the App solely for your own
personal non-commercial purposes. Except as expressly permitted in these Terms, you may not: (i) copy,
modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or
rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App (unless
applicable law permits, despite this limitation); or (iv) make the functionality of the App available to
multiple users through any means.
Additional Information: Apple App Store. This Section 8(b) applies to any App that you acquire
from the Apple App Store or use on an iOS device. Apple has no obligation to furnish any maintenance
and support services with respect to the App. In the event of any failure of the App to conform to any
applicable warranty, you may notify Apple, and Apple will refund the App purchase price to you (if
applicable) and, to the maximum extent permitted by applicable law, Apple will have no other warranty
obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by
you or any third party relating to the App or your possession and use of it, including, but not limited to:
(i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory
requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not
responsible for the investigation, defense, settlement and discharge of any third-party claim that your
possession and use of the App infringe that third party’s intellectual property rights. Apple and its
subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of the Terms, Apple
will have the right (and will be deemed to have accepted the right) to enforce these Terms against you
as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country
that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as
a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or
restricted parties. You must also comply with any applicable third-party terms of service when using the
9. General Prohibitions and Alameda’s Enforcement Rights. You agree not to do any of the following:
(a) Post, upload, publish, submit or transmit any User Content, or use the Services to generate any
DolphinChat Output that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark,
trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
(ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would
give rise to civil liability; (iii) is defamatory, threatening, obscene, pornographic, vulgar or offensive;
(iv) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or
group; (v) is violent or threatening or promotes violence or actions that are threatening to any person
or entity; or (vi) promotes illegal or harmful activities or substances;
(b) Use, display, mirror or frame the Services or any individual element within the Services,
Alameda’s name, any Alameda trademark, logo or other proprietary information, or the layout and
design of any page or form contained on a page, without Alameda’s express written consent;
(c) Use the Services or any DolphinChat Output in a manner that violates the OpenAI Usage Policies
located here (https://openai.com/policies/usage-policies)];
(d) Access, tamper with, or use non-public areas of the Services, Alameda’s computer systems, or
the technical delivery systems of Alameda’s providers;
Attempt to probe, scan or test the vulnerability of any Alameda system or network or breach
any security or authentication measures;
(f) Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any
technological measure implemented by Alameda or any of Alameda’s providers or any other third party
(including another user) to protect the Services;
(g) Attempt to access or search the Services or download content from the Services using any
engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining
tools or the like) other than the software and/or search agents provided by Alameda or other generally
available third-party web browsers;
Use the Services in connection with sending any unsolicited or unauthorized advertising,
promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
(i) Use the Services, or any portion thereof, for any commercial purpose or for the benefit of any
third party or in any manner not permitted by these Terms;
(j) Forge any TCP/IP packet header or any part of the header information in any email or newsgroup
posting, or in any way use the Services to send altered, deceptive or false source-identifying information;
(k) Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to
provide the Services;
(l) Interfere with, or attempt to interfere with, the access of any user, host or network, including,
without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
Collect or store any personally identifiable information from the Services from other users of
the Services without their express permission;
(n) Misrepresent your affiliation with any person or entity;
(o) Violate any applicable law or regulation; or
(p) Encourage or enable any other individual to do any of the foregoing.
Alameda is not obligated to monitor access to or use of the Services or to review or edit any content. However,
we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms
and to comply with applicable law or other legal requirements.. We have the right to investigate violations of
these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement
authorities to prosecute users who violate the law.
10. Links to Third Party Websites or Resources. The Services (including the App) may allow you to access
third-party websites or other resources. We provide access only as a convenience and are not responsible for
the content, products or services on or available from those resources or links displayed on such websites. You
acknowledge sole responsibility for and assume all risk arising from, your use of any third -party resources.
11. Termination. We may suspend or terminate your access to and use of the Services, including suspending
access to or terminating your account, at our sole discretion, at any time and without notice to you. You may
cancel your account at any time by sending us an email at email@example.com. Upon any termination,
discontinuation or cancellation of the Services or your account, the following Sections will survive: Error!
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12. Warranty Disclaimers. THE SERVICES AND ANY Alameda CONTENT ARE PROVIDED “AS IS,” WITHOUT
WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-
INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE
NO WARRANTY THAT THE SERVICES OR ANY DolphinChat OUTPUT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE
ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY,
ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OR CONTENT
ON THE SERVICES, INCLUDING ALL DolphinChat OUTPUT.
13. Artificial Intelligence Disclaimer. Customer understands and agrees that the Technology, like many
large language models, may produce output that is inaccurate, incorrect, harmful, offensive, personal,
confidential (or have the appearance of confidentiality) or is otherwise undesirable, or appears accurate because
of its detail or specificity that may still contain material inaccuracies. You should evaluate the accuracy of any
DolphinChat Output as appropriate for your use case, including by using human review of the DolphinChat Output.
14. Indemnity. You agree to release, indemnify and hold Alameda and its officers, directors, employees and
agents, harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and
expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way
connected with (a) your access to or use of the Services and any DolphinChat Output, (b) your User Content, or (c) your
violation of these Terms.
15. Limitation of Liability.
(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Alameda NOR ITS SERVICE
PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES AND DolphinChat OUTPUT
WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR
DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF
DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST
OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR
FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT,
TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR
NOT Alameda OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH
DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL
(b) TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Alameda’S TOTAL
LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY
TO USE THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO Alameda
FOR USE OF THE SERVICES OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT
OBLIGATIONS TO Alameda, AS APPLICABLE.
(c) THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL
ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Alameda AND YOU.
16. Governing Law and Forum Choice. These Terms and any action related thereto will be governed by the
Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to its
conflict of laws provisions. Except as otherwise expressly set forth in Section 16 “Dispute Resolution,” the
exclusive jurisdiction for all Disputes (defined below) that you and Alameda are not required to arbitrate will be
the state and federal courts located in the County of Santa Clara, California and you and Alameda each waive
any objection to jurisdiction and venue in such courts.
17. Dispute Resolution.
(a) Mandatory Arbitration of Disputes. We each agree that any dispute, claim or controversy arising
out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity
thereof or the use of the Services (collectively, “Disputes”) will be resolved solely by binding, individual
arbitration and not in a class, representative or consolidated action or proceeding. You and Alameda
agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms,
and that you and Alameda are each waiving the right to a trial by jury or to participate in a class action.
This arbitration provision shall survive termination of these Terms.
(b) Exceptions. As limited exceptions to Section 17(a) above: (i) we both may seek to resolve a
Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other
equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our
intellectual property rights.
(c) Conducting Arbitration and Arbitration Rules. The arbitration will be conducted by the American
Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect,
except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-
7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and
give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for
Arbitration at www.adr.org.
Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to
a different location. The parties agree that the arbitrator shall have exclusive authority to decide all
issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
(d) Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by
the AAA Rules, and we won’t seek to recover the administration and arbitrator fees we are responsible
for paying, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration we ’ll pay all of
our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you
will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
Injunctive and Declaratory Relief. Except as provided in Section 17(b) above, the arbitrator shall
determine all issues of liability on the merits of any claim asserted by either party and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party’s individual claim. To the extent that you or we
prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose
and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and
extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The
parties agree that litigation of any issues of public injunctive relief shall be stayed pending the o utcome
of the merits of any individual claims in arbitration.
(f) Class Action Waiver. YOU AND Alameda AGREE THAT EACH MAY BRING CLAIMS AGAINST THE
OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN
ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved
through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and
may not otherwise preside over any form of a representative or class proceeding. If this specific provision
is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.
(g) Severability. With the exception of any of the provisions in Section 17(f) of these Terms (“Class
Action Waiver”), if an arbitrator or court of competent jurisdiction decides that any part of these Terms
is invalid or unenforceable, the other parts of these Terms will still apply.
18. General Terms.
(a) Reservation of Rights. Alameda and its licensors exclusively own all right, title and interest in and
to the Services, including all associated intellectual property rights. You acknowledge that the Services
are protected by copyright, trademark, and other laws of the United States and foreign countries. You
agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights
notices incorporated in or accompanying the Services.
(b) Entire Agreement. These Terms constitute the entire and exclusive understanding and
agreement between Alameda and you regarding the Services, and these Terms supersede and replace
all prior oral or written understandings or agreements between Alameda and you regarding the Services.
If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent
jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions
of these Terms will remain in full force and effect. Except where provided by applicable law in your
jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without
Alameda’s prior written consent. Any attempt by you to assign or transfer these Terms absent our
consent or your statutory right, without such consent, will be null and void. Alameda may freely assign
or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to
the benefit of the parties, their successors and permitted assigns.
(c) Notices. Any notices or other communications provided by Alameda under these Terms will be
given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will
be deemed the date on which such notice is transmitted.
(d) Waiver of Rights. Alameda’s failure to enforce any right or provision of these Terms will not be
considered a waiver of such right or provision. The waiver of any such right or provision will be effective
only if in writing and signed by a duly authorized representative of Alameda. Except as expressly set forth
in these Terms, the exercise by either party of any of its remedies under these Terms will be without
prejudice to its other remedies under these Terms or otherwise.
19. In-App Purchases
Introduction: These terms govern the use of in-app purchases within DolphinChat, an AI chat application. By purchasing any of our subscription options, you agree to these terms in addition to any other terms and conditions previously agreed upon.
Subscription Options: DolphinChat offers three subscription options:
Payment & Renewal:
Pricing: Prices for each subscription option are displayed within the app. We reserve the right to adjust pricing at any time. If we make a price change, we will notify you in advance.
Refunds: Refunds are handled by Apple, not DolphinChat. To request a refund, go to iTunes, click on your Apple ID, select "Purchase history," find the transaction, and hit "Report Problem."
Content & Features Access: Subscribers will have full access to all 301 built-in roles, voice chat in 74 languages, a rich prompt word repository, extensive plugins, online features, and the ability to share map coordinates in conversations with the AI.
Termination: We reserve the right to terminate or suspend your subscription if you violate any terms of this agreement or use the service in a manner that we deem inappropriate.
Changes to These Terms: We may update these terms from time to time. If we make significant changes, we will notify you through the app or other means. Continuing to use DolphinChat after such changes means you accept the updated terms.
Contact Information. If you have any questions about these Terms or the Services, please contact
Alameda at firstname.lastname@example.org.